How would you rate your health system's patient access staff on point of service collections? When was the last time that you conducted a review of your financial clearance process?
Changing reimbursement models place more payment liability with the patient. At the same time, national healthcare reform ties patient satisfaction to Medicare reimbursement. For both of these reasons, health systems need to improve the accuracy and efficiency of point of service (POS) collections to improve cash flow and decrease bad debt. Kettering Health Network shares best practices for patient collections learned from managing seven hospitals, eight emergency rooms and more than 75 outpatient facilities.
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